Implementação da metodologia lean na clínica odontológica da unigoyazes: revisão de literatura

Abstract

INTRODUCTION: Lean is a business model originating from the Toyota Production System (STP) that aims to optimize the organization to best meet the individual needs of each company. OBJECTIVES: To standardize working methods, optimize service time, organize the layout and increase productivity at the dental school clinic at UniGOYAZES by implementing the tools of the lean manufacturing system. METHODOLOGY: A search was carried out in the SCIELO and PUBMED databases to collect scientifically based information on the implementation of the lean method and articles were selected between 2010 and 2020 idealizing improvements for patients and students. RESULTS: Lean concepts adapted to a clinical environment were applied, based on the mapping of processes and identification of waste and time optimization, the need to implement a password system and organization of medical records at the reception was observed, a layout was also built to organize clinical protocol forms and a radiological space was expanded, the standardization of care and increased productivity of the dental clinic were obtained through these improvements and implementation CONCLUSION: Continuing and maintaining the implementation of the management model, through the process of continuous improvement, contributes to other possibilities for gains in the dental field. The increase in the productivity of academics and the reduction in waste and failures within the clinic have a direct impact on patient satisfaction and the optimization of care.