A violência no ambiente de trabalho: a perspectiva da equipe de enfermagem frente às situações de agressões

Abstract

Introduction: Violence in the workplace has been a serious problem for the occupational health of workers, since it is a social and historical phenomenon. Objective: To investigate and highlight violence suffered by professional nurses in their work environment, as well as to identify the problems that occur in their work routines. Methodology: This is a qualitative research, with a descriptive approach. Results: Of the 26 interviewees, 38.5% of the participants feel, or have already felt threatened within their work environments, 57.7% said they are safe and do not feel threatened and 3.9% of the participants indicate uncertainty about be safe or not. The most prominent type of aggression interviewed by the participants is verbal aggression, in which 84.6% of the participants have already suffered pressure or psychological aggression that reached 34.6%, 23.1% highlight physical aggression, 3.8% report other types of aggression. Conclusion: The hypotheses of violence occurring in the health area have a large number, among the records of violence in the workplace as a whole. If necessary, approximately a quarter of the total violent events at work. Given that it becomes worrying and the result of exercise, as the stability of the nursing professional is directly linked to the result of their work, being a great concern, since the profession deals daily with the physical and psychological stress of its clients, which together can make the team service process and the result for patients a lot.