O acolhimento pelos profissionais de enfermagem do hospital de urgências de trindade-go: uma análise desses profissionais sobre a classificação de risco e a visão dos usuários, antes de sua implantação.

Abstract

Overcrowding in Emergency Department services has increased in recent years due to the large amount of people coming to these services to be met, and that could be solved in Primary Care Units (PSFs). To improve care in the Emergency Department units according to the National Humanize Hospital, the municipality must prepare a protocol on Home to Risk Rating (ACCR) and then adapt it to the reality of health care institutions. This study aimed to identify the level of knowledge of nursing professionals, and opinion, satisfaction and understanding of users as with the Home risk rating in a Hospital Emergency that do not have this program through questionnaires with individual multiple choice questions, directed to nursing professionals and users of the unit.