O uso de protocolo de atendimento na avaliaçao física das academias de Trindade – Go

Abstract

ABSTRACT The proposal is related to the great demand of people for the health, welfare and aesthetic services, that with the increase of clients, the academies need to improve their quality of the offered service, identifying the possible problems related to the service and thus to understand which processes And what can be improved in the physical evaluation of your client. The academy market has been growing and needs a well-defined professionalization and the Protocols are important instruments for coping with the various problems detected in the management of services. This need goes beyond the issues of the physical structure of the academy, going beyond the important equipment and accessories for the practice of sports activities. In this sense, the proposed work is extremely important, since it seeks to identify, in a general way, the importance of the use of care protocol in the Physical evaluation of the academies in Trindade for the construction of the work process and a health care model standardized. In the approach, we will evaluate some aspects that help us to understand the risks that can cause the lack of physical evaluation within the academies. The research involved thirty academies with the objective of analyzing the concern with the physical evaluation, in the sequence, verifying the use of protocols in the customer service and in what way it is applied.